How have you / your brand been engaging with your customers/audience/users/fans lately?


It really depends on where they are in the customer decision journey. If we are talking to fans (top of the funnel), we often talk to them via social media channels (Facebook, LinkedIn, Twitter). In the middle of the funnel, we engage with prospects and leads on our website and messaging tools (Messenger, WhatsApp, Telegram, Skype). Clients and SQLs are often engaged with us in email conversations and messaging tools. Slack and messaging tools are then core for client collaboration down the funnel.

Answered by Maryna Burushkina

Chief Marketing Officer at 7MARKETZ Group

Oh lots of way, so via Instagram DM's stories, engagement on posts, replies from newsletter, groups conversations, virtual chats and also meeting in real life too plus speaking at events.

Answered by Maxine Kerley

Owner, Digital Bon Bons

Email marketing and social media (LinkedIn and Facebook).

Answered by Cherry Thelmo Fernandez

Marketing Coordinator, Chillisoft

With my food client, blogger outreach has transformed the way we connect with our audience and customers. We have been doing so for about a year and we now have a really great group of people who are like family.

Answered by Dannii Moon

Freelance Social Media Strategist

Yes absolutely, we call our clients several times. I personally call our clients as well after their done to thank them for their business.

Answered by Evan Arancibia

Owner, EZ Consulting LLC

Our customer base generally is active on email conversations. We send them newsletters, details and happenings through mail. I believe its convenient and reliable.

Answered by Apurba Rath

Director, WirSay Technologies Pvt Ltd

Instragram comments and try to answer their queries.

Answered by Moushumi Pal

Founder of Woodpecker Media

We're always engaging with customers, some ways we connect are through Q&A's, live videos, giveaways, and excellent customer service.

Answered by Gabrielle Crumley

Founder, Adlux Marketing

Of late, we have been capitalising hugely on the power of social media and video content. We love to narrate impressive brand stories on social media. We are also utilising IGTV, YouTube Videos to reach out to our customers and interact in the most effective manner.

Answered by Vandana Kapur

Director at The Channel

Personal one on one coaching and business automation.

Answered by Terry Anthony Day

Owner of Interwealth Creations

We created a process where niche target marketing is combined with Gary V's $1.80 strategy.

Answered by Tawney Allen

Socia Media Marketer at Tealwing Marketing

I engage with my audience on a regular basis. I dedicate an hour everyday to respond to different digital marketing related questions on Quora, Facebook Groups, Twitter chats and several other conversational platforms.

Answered by Zara Baker

Full-Stack Integrated Marketer

Lately, mostly through leaving thoughtful comments on relevant content, using Instagram and Facebook Stories to ask questions, and having a strong presence in Facebook Groups.

Answered by Stephanie Sadler

Social Media Strategist

Get future articles in your inbox!